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General conditions for Dustcontrol online sales:

The following terms and conditions apply to purchases concluded by a customer (further referred as “you”) at the Dustcontrol UK Ltd. (3224516) online store (further referred as “we” or “Dustcontrol Webshop”).


1.    Payment terms

The Dustcontrol Webshop uses two methods of payment: invoicing and credit card payment. UK registered companies can be invoiced after a successful background check has been completed. All prices exclude tax and shipping.

Invoice payment

UK trade registered companies can be invoiced after a successful background check. The invoice payment term is net 30 days (payment within 30 days after invoice date), unless otherwise agreed. We will charge a late payment interest rate of 4% over UK base pa. 

 

2.    Shipping terms

Freight charges are CIP.

 

3.    Shipping

The majority of products will usually be delivered within the time frame mentioned in your order confirmation. In case shipping times deviate from this, Dustcontrol UK will do their best to inform you about any changes, on the condition that you have provided us your valid email address. If items ordered together have different shipping times we retain the right to ship items together or separately at our option.

In case of a refused delivery, the shipment will be sent back to Dustcontrol and the customer will be charged for return costs. This applies even if you were not originally charged shipping under a free shipping promotion.

 

4.    Warranty

Please refer to our standard terms and conditions on our website - https://dustcontroluk.co.uk/page/49-terms-conditions.html

 

5.    Returns & Cancellations

Defects or damages shall be communicated to Dustcontrol UK Ltd. as per our standard terms.  We do not accept returns made without prior contact and return authorization agreement with our customer service department who will only then issue a return number. Please note that we reserve the right not to accept returns or order cancellations other than in warranty situations. A minimum 25% restocking fee applies to all accepted returns and cancellations except warranty. Items that are shipped for repairs or warranty claims must be labelled with the return number provided by our customer service.


Where an item has been used, the customer must decontaminate it before returning it or Dustcontrol UK will charge the customer for the decontamination or return the goods to the customer in their delivered state at our option and at your cost. The customer is responsible for return shipping costs and liability in the product and therefore damage in transit during return until any warranty claim has been approved. It is therefore vital to ensure any returns are both clean and carefully packed.

 

6.    Prices

All prices exclude tax and shipping. All prices are quoted in GBP Sterling.

 

7.    Customer account

You must be at least 18 years of age. You need a customer account and login information to purchase from the Dustcontrol webshop.

 

8.    The law on personal data GDPR / Cookies

Customer accepts that Dustcontrol stores personal data like name, address, phone number and email address to complete order. The customer has right to know what personal data has been stored and to remove or correct any wrong information.

Read more: https://dustcontroluk.co.uk/page/68-use-of-cookiesprivacy-policy.html

 

9. Other

We reserve the right to withdraw our offer of sale or offer an alternative at our option in the case of errors in writing, prices, specifications and technical information. Items not covered by the above terms are subject to our standard terms and conditions available on our website - https://dustcontroluk.co.uk/page/49-terms-conditions.html